Field Service Dispatch Bridge

What it solves

Dispatchers were copying addresses into a separate fleet portal. Technicians updated status in two places. The bridge keeps Odoo as the workflow source while pushing location and ETA events outbound.

Highlights

• Idempotent webhooks so duplicate events do not reopen closed tasks
• Configurable mapping of vehicle groups to regional teams
• Graceful degradation when the telematics API is unavailable

Built for Canadian teams operating in mixed urban / rural coverage where accurate ETAs materially improve first-time fix rates.